"KMTEX uses the quality improvement process to achieve excellence in continuous quality and productivity improvement in order to be successful in the marketplace. KMTEX will business partner with employees, suppliers, and customers to sustain the improvement gains as we are all partners in business."
To implement this policy, KMTEX must achieve the following objectives:
- To understand the customer's expectaions, agree on performance standards, and meet these expectations 100% of the time.
- To strive for continuous improvement in our process, reducing the sources of variation.
- To design quality into our work practices in order to smooth and streamline the processes which improve quality.